Privacy Policy

1. Who We Are

MyHousingClaims operates as a free information and referral service for tenants seeking legal representation for housing disrepair claims. We are not a law firm and do not provide legal advice.

2. Information We Collect

Personal Information You Provide

When you use our contact forms or contact us directly, we may collect:

• Your name (first and last name)
• Email address
• Phone number
• Details about your housing problems
• Type of housing (council, private, housing association)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or search terms used
• Device information

3. How We Use Your Information

We use your personal information to:

• Assess your case: Evaluate whether you may have a valid housing disrepair claim
• Connect you with legal partners: Refer you to appropriate solicitors or legal service providers
• Communicate with you: Respond to your enquiries and provide updates
• Improve our services: Analyse how our website is used to enhance user experience
• Legal compliance: Meet our legal obligations and protect our rights

4. Sharing Your Information

Legal Partners

We may share your information with our legal partners (solicitors and legal service providers) who may be able to assist with your claim. We only work with regulated legal professionals who are bound by their own professional duties and privacy obligations.

Other Circumstances

We may also share your information:

• When required by law or legal process
• To protect our rights, property, or safety
• In connection with a business transfer or acquisition
• With your explicit consent

5. Referral Fees

Our service is free to you. We may receive referral fees from legal partners when we successfully refer clients to them. These fees do not affect the cost of your legal services and are typically paid by the legal service provider, not by you. All fee arrangements are disclosed transparently.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right of access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information
• Right to restrict processing: Request that we limit how we use your information
• Right to data portability: Request transfer of your information to another service
• Right to object: Object to certain types of processing
• Right to withdraw consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, we retain enquiry information for up to 7 years for legal and business purposes, unless you request earlier deletion.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Ensure the website functions properly
• Remember your preferences
• Analyse website usage and performance
• Provide relevant content and advertising

You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your personal information appropriately. Visit www.ico.org.uk for more information.